Gold Coast Airport to City Hotel ---- Moreton Island Wharf

The distance from the airport was unclear, and there were no clear instructions on where to wait for the shuttle. After making numerous calls to customer service, I finally found out where to wait, but the shuttle took a long time to arrive. At the rental office, there was only one person working, who was overwhelmed and it took a long time to get the car. When I wanted to return the car a day early, I called the local office during business hours but no one was available. They told me to wait for twenty minutes, but I waited for an entire hour with no contact. I eventually had to call customer service again to get in touch. Such a waste of time!!!!

Staff was very helpful and pleasant to interact with, appreciate everything. I needed to call the general landline to get instruction for pick up and drop off and was helped very quickly. It's great that a text message was able to be sent regardless of the country my number/sim was linked to. Very happy with my experience!

Car is dirty and old. The staff took long time to process every single customers.

The manager Karen/jelly (sorry) has been nothing but wonderful to us! Even upgraded our vechile free of charge! Definitely will be contacting her again for future visits.

We booked and got confirmed for a Toyota Camry, however when we picked up the car we got offered a Pulsar. So the front counter staff said he would get the manager to call me on the next day but I never receive any. He said he would expecting a Camry to be returned next day and would call but never happen but eventhough he should give me a refund credit for being offered a smaller car. In fact he tried to persuaded me to believe that Pulsar is similar to a Camry !! Until I said to him I used to live here and I bought a Pulsar in 1996 then he stoped. Anyway the whole experience was bad.