Arrived at the depot and left waiting for more than 30 minutes. After loading our bags into the car we discovered it had a flat tyre. Moved bags into a second car then discovered the power outlet didn't work.
Transferred bags to a third car and found that one of the headlights was blown; had to wait >60 mins while they took the car to the service station next door to replace the headlight.
All up more than 2 hours to get a safe vehicle.
The vehicle was several years old having over 100,000 km, poor air condition and overall poor performance. The agent refused to issue another appropriate vehicle. The absolute rental experience in my life.
Welcome were not very kind both time.
The oil for the engine was critically low, we could have blown up the car engine. And they made us pay for the oil.
I will never book surprice rent a car again, and I will pass the message.
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