Very satisfied

There was essentially no service. Around 7 PM, there was no one at the return location, and the signs were extremely unclear. We had to ask people from other rental companies to find the return spot. We called the service desk and someone finally came over to check the car but refused to take us to the international departure area. The positive review is for the car: a new vehicle with only a few thousand kilometers, fuel-efficient and easy to drive, but with five people and luggage, the power felt a bit insufficient and the car slightly shaky.

The service attitude was quite good, and the explanation was very detailed. Probably because we arrived late, there were no queues. Their store is right at exit 2 of the airport, which was fairly easy to find. It took about 15 minutes to complete the paperwork and inspect the car. Returning the car was also smooth.

It would be best if there was someone who could speak Chinese. The staff's English wasn't very good, it was like talking to a chicken and a duck. We ended up using a translator to communicate.

No need to queue