You need to wash the car before returning it. They took a deposit for half a tank of fuel when I picked up the car and refunded it upon return. I originally booked a Ford Focus, but they said it wasn't available at pickup and gave me a Hyundai instead. The car was very new.
Extremely dissatisfied with this car rental experience: I visit Cyprus several times a year and always rent a car, but this time I forgot my credit card. At the airport rental service center, after negotiations, I was allowed to use cash as a deposit to take the car. I repeatedly asked if the cash would be refunded, and the staff assured me it would be. However, when I returned the car, the service department told me that 380 euros were used for full insurance (I should emphasize that I had already bought full insurance online when I rented the car). I asked several times if the cash would be refunded, and I was assured it would be, and I even took photos, but...
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