No issues with the car however despite already requesting on two occassions I'm still awaiting a copy of my return paperwork and deposit. I took the opportunity to inspect the car thoroughly along with the car hire company representative present and it was confirmed that no damage was observed. The paperwork was completed on an ipad at 20:30hrs on Sunday 2nd June and I signed and confirmed my email. I was then notified by the attendant I would receive a copy confirming the car had been returned in an acceptable condition.
Disappointingly I have yet to receive a copy of the signed paperwork. The attendant also informed me it would take 7 days to return the deposit to my credit card. I emailed Easyrent and they have sent an emil to the car hire company but I'm still waiting.
We got an upgrade car as no cars in the category which we ordered were available. Nice car, friendly staff but no spare wheel in car or water in screen wiper tank. Otherwise great.
Over 40 minute wait to be seen at the counter.
Aggressive selling techniques even after explaining I had already brought insurance. Wanted to charge me a extra €200 for their insurance. Scare tactics when I refused.
Car was cleaned on the outside. Filthy windows. Nobody to check the car over with.
“Je ne re louerai certainement pas une voiture sur ce site.”
About ACE:6.7/10
Le retrait de la voiture a été horriblement long (plus d’une heure à faire la queue et au guichet). Le tarif paye sur internet était le plus compétitif mais une fois l’option super assurance et pas besoin d’etat Des lieux de retrait et de retour le tarif est nettement moins compétitif du fait de l’attente.
“Getting better but can go from good to great with a few adjustments - i I would become loyal then!”
About ACE:9.0/10
The collection desk was much improved from the previous occasions and there was not too much up selling and threatening by hard selling the extra insurance for damages. I have already bought my own annual insurance for this at a fraction of the price charged by Easy cars and others. The car was ready but a bit frustrated that I had to get marks added that were not shown - makes me suspicious. Also marks of the inside was 'not included' which didnt sound right . The gent at the handover was top class and very helpful - a credit.
About QEEQ:10.0/10
Didnt use
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