Without any factual basis, they issued a damage report claiming we damaged the wheel hub after we returned the car and left. Fortunately, I took clear photos before picking up the car, otherwise it would have been hard to defend ourselves.
The store at Charles de Gaulle Airport is very inefficient. One female staff member was inexperienced and spent half an hour assisting one customer, which caused us to wait nearly an hour and a half to pick up our car. The vehicle was in good condition, but returning the car was extremely inconvenient. The return process required us to park in the designated parking lot at the store, but the signage was very unclear. We spent over an hour driving around the airport to find the entrance. At one point, we mistakenly entered another parking area, so we went to the store to seek help from the staff, but they were very indifferent and refused to assist. They simply told me to resolve the issue with the parking lot myself. Eventually, I managed to handle it, but the overall experience was poor. Two years ago, I rented a car at Nice Airport in France, and while their efficiency was also not great, the service was better compared to Charles de Gaulle. For this reason, I strongly do not recommend domestic friends to rent a car from this company. Additionally, I had purchased comprehensive insurance, but during pick-up, they still tried to sell me insurance, claiming that their company system showed I only had basic insurance and that the comprehensive coverage was purchased through the platform's app. I refused, and thankfully, the app I booked through had provided tips about this beforehand.
When picking up the car, the service lady was not professional: First, she did not explain how to open the fuel cap. It turns out the release lever is under the driver's seat, which is quite different from cars designed in China! Second, she did not clarify how to pay for fuel. In France, you first get €200 deducted from your credit card before being allowed to refuel. We only refueled half a tank, costing about €40, and the remaining amount has still not been refunded! Third, she did not explain how to pay for tolls on the highway, which left us stuck at the toll booth for half an hour! Fourth, the deposit of €250 promised to be refunded within 5 days after returning the car has still not been credited back to us yet! I hope your rental platform can help expedite this process!
The two-day car rental cost over two hundred euros, and when returning the car, I found two inconspicuous scratches on the rear bumper, likely caused by handling the suitcase carelessly. A total of over four hundred and seventy euros was charged for repair fees, management fees, etc. It felt like falling victim to a 'flashlight-style damage assessment' in the rental version.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Eli Nicholas
-
-
-
-
View more >Blanche Poe
-
-
-
-
View more >Darnell Nixon
-
-
-
-
View more >Moore Van
-
-
-
-
View more >Nydia Huntington
-
-
-
-
View more >Herbert Jordan
-
-
-
-
View more >Lee Doyle
-
-
-
-
View more >August Bessemer
-
-
-
-
View more >Marcia McCarthy
-
-
-
-
View more >Arvin Ben
-
-
-
-
View more >Hobart Gilbert
-
-
-
-
View more >Bevis Motley
-
-
-
-
View more >Selena Katharine
-
-
-
-
View more >Rory Walpole
-
-
-
-
View more >Willie Emmie
-
-
-
-
View more >Steward Jenkin(s)
-
-
-
-
View more >Leo Tours
-
-
-
-
View more >Darren Whit
-
-
-
-
View more >Tony Barrett
-
-
-
-
View more >Broderick Lambert
-
-
-
-
View more >Hot Destinations In France
Car hire Brands Ranked In France
Pay for Car Rentals with Crypto