This car rental company is a fraud. Everyone, please do not rent from them. When I arrived at Amsterdam airport, there was no shuttle service. I called the rental company, and at first, they answered and lied that the shuttle would be there in 10 minutes, but after waiting for an hour at the specified location, no shuttle showed up. I called the company 5 more times, but they hung up as soon as they recognized it was me. In the end, I never got the car, although I had already paid through QEEQ. This caused me to spend an additional 382 euros to rent a car from Hertz at the airport for 3 days.

They promised airport pickup, but this company doesn't have an office at the airport at all. The pickup location is more than ten kilometers away from the airport, and no one answered the phone. When I finally got through, they instructed me to go to a place outside the airport to get a ride to the pickup location. As a foreigner unfamiliar with the language and area, I had no idea how to get there.

The car was exactly what I wanted.

The staff at the dealership were exceptionally friendly, helpfull flexible and informative. Well done indeed.

Never ever again. The customer service was absolutely irespectful towards all customers.extra bills extra fees.

Like: Great value. Car worked well.
Dislike: The shuttle was for the hotel and not directly for the rental car. We arrived at 9am, but shuttle had 1.5 hour break during this period. We had to wait that entire time in cold and rain. When we called the GoldCar rep, she wasn't aware of this break in the shuttle service. It wasn't entirely clear how to get to the car rental once shuttle dropped off.