I arrived at Dubai Airport in the middle of the night. The car rental pickup location was easy to find and everything went smoothly until it was time to sign the paperwork and get the car. The counter staff insisted I had not purchased the full insurance and demanded I pay 1000 AED on the spot. I presented my rental contract and the English translation of the full insurance terms, but they still didn't accept it. They said their system showed that I hadn't bought the insurance. It was late at night, and I had my kids with me, so I didn't want to argue. We finally agreed that I would pay the 1000 AED to get the car and they would contact customer service to verify the insurance. If it was confirmed that I had purchased it, they would refund the money. However, I haven't been contacted for a refund yet.

The service was quite enthusiastic, but there were no cars available at the originally scheduled time, so I had to go back in the afternoon the same day.

Although the actual problem wasn't solved, it wasn't the staff's fault. Their attitude was still good.

really professional people

you are the best ... keep up the good job

Avis have to check whether the registration document is available in the car. Even after informing them they didn't provided it.

Everything was good