The service attitude is acceptable, but everything is way too slow.

Found issues during inspection, but they handled it promptly and arranged everything well.

I explicitly stated that I did not want additional insurance. Later, when signing the contract, they blamed me for not paying attention and tricked me into signing for the extra insurance! Scammers! Damn it!

I arrived at Dubai Airport in the middle of the night. The car rental pickup location was easy to find and everything went smoothly until it was time to sign the paperwork and get the car. The counter staff insisted I had not purchased the full insurance and demanded I pay 1000 AED on the spot. I presented my rental contract and the English translation of the full insurance terms, but they still didn't accept it. They said their system showed that I hadn't bought the insurance. It was late at night, and I had my kids with me, so I didn't want to argue. We finally agreed that I would pay the 1000 AED to get the car and they would contact customer service to verify the insurance. If it was confirmed that I had purchased it, they would refund the money. However, I haven't been contacted for a refund yet.

personnel très aimable et efficace