Impressive Journey

Первая машина при наборе скорости начинала вибрировать и руль сильно трясло, поменяли без вопросов, но следующая машина была старее. При получении автомобиля очень настаивали на оплате дополнительной страховки, сказали, что без неё не отдадут автомобиль, мы ее оплатили, но через 2 недели нам на карту пришёл возврат этой непредусмотренной суммы.

First, you have to find where to wait for the shuttle. It’s not obvious, and calling Easirent just took me through a phone tree and then no one ever answered-rang forever. Tried twice. Then you ride to the pickup spot with a somewhat surly driver, about 10 minutes. Then you wait in a very long line, with only 1 customer service agent, who is snippy and telling everyone they have to have proof of EVERY DETAIL of their personal auto insurance. Your card isn’t enough- need to show comprehensive, collision, and liability in detail, or they won’t rent to you. THEN you wait 15 minutes for a teenager to retrieve your car. And then you can go on your way. Car was nice and clean, at least.

I was very disappointed. I had booked this car specifically because it said I was going to get a Mercedes. When I showed up they told me I was getting a Chrysler. This was for a special occasion and was supposed to be a surprise. When I asked if there was a Mercedes available the person at the counter told me they were all out that day. I later found out that the company doesn’t even carry Mercedes but they use that to bait and switch and promise a Mercedes or something similar. To me this was very deceitful. It also took a very long time to actually get the car almost 2 hours from the time we got in line. There were only two other people ahead of us but the service was extremely slow. Once we actually got the car it was dirty and had to wait again for them to clean

The car was good -- it had some dings but we didn't mind. It had about 35,000 miles on it. The inside was very clean and it drove great. The only thing that slowed us down is the actual airport's set up. There's no way except for at one terminal to just walk out to the rentals, and we had to wait a long time for an airport bus to bring us out to the car rentals area. Then, it's a second shuttle that EasyRentCars supplies out to their off-site location (they were on the ball, and it didn't take long to get there -- again, it took forever to get onto the airport shuttle). Once at their location, the staff were friendly and got us in our car and going quickly.

EasiRent might be the most misleading name of all time. Not only was the vehicle not what I wanted, it was so dirty and so smelly. I was forced to “upgrade” $87 just so I could get a clean car. Once I finally got the car, it was completely out of gas. Had to go straight to the gas station. I mean, really? They also give you a hard time about insurance. If you have your own, they don’t believe you. They make you pull up your car insurance info to prove it. Does any of this sound “Easi”? 0/10 never using again. Which is a shame because I rent 50-60 cars per year with work.