I strongly advise against choosing this car rental company. Initially, we chose it because no driver's license translation was needed, and we could return the car near Dubai Mall. On the first day, we couldn't reach the rental company by phone at the airport, even after trying three different phone numbers. There was no counter at the airport either, and the main rental company couldn't get in touch with them, so we were left waiting at the airport. Eventually, we took a taxi to a city branch to pick up the car, wasting over two hours. The car provided was not the model we reserved; it was a compact SUV. We accepted it because it was new. Returning the car was also a hassle. We stayed near Burj Khalifa, and in the morning, the customer service on WhatsApp asked us to return the car to the airport. After an hour at their office, they still seemed clueless, which says a lot about their service quality. Lastly, I am unsure if there will be issues with the deposit return.
It's okay, but communication with the store was not very convenient as I couldn't use WhatsApp. However, the customer service was decent.
About QEEQ:10.0/10
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