DUBAI CAR RENTAL REVIEWS

Renting a car in Dubai felt very professional and transparent with no hidden charges at all.

Had to wait about 15 minutes

Super happy with this rental. The exact car I booked was the one I got. Since they’re Chinese themselves, communication was really smooth and everything was straightforward, plus none of that hard-sell insurance stuff you often get from foreign rental companies. Best part is they can handle all the cross-border paperwork (NOC), so it was super convenient to self-drive to Oman.

Great service and everything was processed really quickly.

Probably because of the holidays, the wait to pick up the car was way too long.

It was our first time renting a car overseas and everything went really smoothly. Pick-up was very quick, and the staff clearly walked us through all the details. The car we got was exactly the model we booked on the platform, and it was in pretty good condition. Our friends who drove it all felt it handled well. Returning the car was just as smooth: they checked it quickly and told us on the spot that both the car condition and fuel level were all good. After we got back home, we soon received the toll and parking bills, and as soon as everything was settled, our deposit was unfrozen right away. This city is by the sea, so the car got covered in bird droppings when parked outside. We thought we’d be charged a cleaning fee, but there was none—clearly the rental company understands that bird mess is just part of being in a coastal city and not something we did on purpose, which felt very considerate.

Really great service, super patient, and the car was very easy to drive.

No pushy insurance sales, pickup was really quick, they upgraded the car, and returning it was smooth too.

Overall pretty satisfied.

The final charges were different from the original quote.

The car was in great condition, communication was quick and responsive, and they explained all the local driving habits and details really clearly. Definitely a thumbs-up from me.

Overall the rental experience was great – the car was in good condition, pretty new, and they were really friendly to Chinese customers. When we returned the car, the two Cantonese guys there were super nice and very professional, seriously thumbs up. The only downside was a little incident at pickup: the guy handling our car was a bit careless and forgot to give us the documents we needed for Oman, so we had to drive 10 km back to get them. He also kept mentioning extra charges for this and that, which made us feel a bit uneasy right after landing, even though we didn’t end up paying anything extra. At one point we really wondered if this company was reliable, but the great service from the two Cantonese staff at drop-off totally turned things around.

Used them twice now and I’m really happy with the whole experience—great rental overall.

It was okay overall, but I had to wait about half an hour to pick up the car.

Very professional service, super friendly and really patient. The only downside was they didn’t remind me about paying for parking. Paying for parking in the UAE is a bit of a hassle—my credit card payment kept failing, and I ended up having to go to a supermarket to change some cash just to get it done.

The guy handling the rental paperwork was honestly something else. I booked the car for three days, and when I went to pick it up he said I had to pay three days of airport parking, a total of 654 AED. My English isn’t that bad, and I clearly saw he entered 654 on the card machine with no decimal point. I questioned it right away, and he immediately canceled the transaction and told me to check the contract, saying it was all explained online. I read it carefully and saw it should be around 50 AED. After going back and forth with him, he suddenly said it was actually 65.1 AED. I told him the 654 he said earlier really scared me. He then claimed he’d “misheard.” Come on, there’s no way I misread that number. Anyway, most of the Indian/Pakistani staff there are fine, but you really do need to stay alert. Be extra careful when renting a car. In the end I only used this one for about a day and a half, returned it early, and switched to a bigger-engine car. Gas there is only about 3–4 AED per liter, so you might as well go for a more powerful ride.

Absolutely fantastic.

Super satisfied with everything.

Really good, the service was excellent.

Pretty satisfied overall. They didn’t try to charge me anything extra at the end—but to be fair, I also returned the car without any scratches or damage.