Pickup was quick, the service attitude was great, and the explanations were detailed. Despite a two-hour delay due to a heavy storm at the airport, communication was pleasant.

The customer service was terrible. They hung up even before I finished asking my questions. Very impatient and rude.

In my booking confirmation i understand i will get a full tank of petrol and that i was supposed to return with full tank too. However, i was only given 2 bars/level of petrol. The staff said this is their normal practice ie. to give only 2 bars/level of petrol. If this is so, then would suggest that you provide a proper confirmation during our booking.

Booking platform was fine.

The car was not safe for rental, horn did not work, steering was horrendous and the car would not start if it was raining. I will never use EPTA again and would give a lower rating if I could.

Excellent service by Arrief. Honest and efficient.

Platform was a breeze to use and easy. Price drop not as expected. But easy and efficient service with good website information. Useful insurence options for ease of rental. Made rental in Malaysia a very efficient and stress free experience.