Overcharged

Forced to buy insurance. I already purchased third-party and super full insurance with this order, but they still required an official English version of the third-party policy at pick-up. Otherwise, I couldn't get the car. I had no choice but to buy the minimum coverage. All in all, it ended up costing the same or even more than a normal rental company. This company attracts customers with low prices and then forces additional purchases. I will never choose this company again.

Forced to add paid insurance

Had to wait too long during pickup, all the waiting customers were swearing.

I was waiting for 75 minutes with tired kids for my prebooked car to make ready. Attendent over the counter was so rude and didn't want to help me. She forced me to upgrade my car to give them $100. I was completely unhappy and never did business again.