Car was standard Fiat Panda, but was fine for me. The booking process was easy and I was met in arrivals Hall by agent. Car was waiting just outside terminal. Paperwork was completed and I was on the road in minutes. Check back in was also seamless. A real pleasure to use
Foi uma péssima experiência com o serviço. No processo de locação estava disponível horário de reserva às 7 horas e que deveríamos ligar no telefone fornecido para o encontro com a operador. Nada funcionou, estava tudo fechado e o telefone fornecido não recebia ligações. Ficamos 1 hora esperando no aeroporto sem qualquer contato e depois de muitas pesquisas na internet encontramos o endereço da Surface, que só operava à partir das 8h. Perdemos mais de 1 hora e chegamos a acreditar que havia fraude no serviço pois ninguém respondia chat e nem havia qualquer telefone para contato. Nem da surface nem da QeeQ.
“Excellent experience - I would use Surprise retail again.”
About SURPRICE RENT A CAR:10.0/10
Irene (counter staff) was fantastic, very helpful. Unfortunately I did not get the gentleman's name at drop off, but he was just as helpful and pleasant.
Scheduled a car exchange, but the store was closed. They didn't answer the phone even though someone was obviously there. Almost missed my flight. Suspect they wanted to charge extra by not taking the car back.
I think that the procedure for charging the credit card with so high amount is not needed, especially to domestic residents.
Thank you.
About QEEQ:10.0/10
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A real pleasure and no complaints
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