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+81 3-4578-4029
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+56-226665927
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+57-6017940262
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+49 6107 6353100
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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1812855330
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1812855330
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Reviewed: Thu, Sep 20, 2018
About GOLDCAR: 2.0 /10
The service attitude was good, but the damage assessment of the vehicle was ridiculous. The rental fees are not expensive, but they strongly pushed insurance upon arrival, 50 euros a day, which is more than the rental fee! I was told that any minor damage would start at 300 euros since I did not buy their insurance because I already had comprehensive insurance and years of overseas driving experience. Three days later, returning the car at the airport, the story unfolded: during the inspection, they found a crack about 2 cm in the left taillight of the car, which is a subcompact Kia, similar to the lowest class of private cars in China like the QQ. The repair cost in China would be around 300-200 yuan. I thought Goldcar would charge 300 euros for sure. Unexpectedly, they calculated a whopping 1077.34 euros, including repair fees, taxes, downtime, etc. It was a total rip-off!! By the way, I never had an accident. The only explanation is that it got hit while parked. Honestly, I suspect they might have intentionally damaged the taillight during inspection, but this is just speculation without evidence. Additionally, the gas station near Malta airport is extremely hidden. I've never encountered an airport that hides the gas station so well, clearly to prevent you from returning the car with a full tank. I couldn't find the gas station and planned to return the car with an empty tank due to a tight schedule. In the end, Goldcar charged an 80-euro refueling fee, not including the fuel cost! It was just a handling fee, completely unreasonable. It’s an absolute scam! Be very careful with them, and you'll need to be extremely vigilant to avoid being ripped off.
About QEEQ: 10.0 /10

Relevant Reviews on GOLDCAR Malta Airport

Patrick

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Reviewed: Thu, Jun 22, 2017
About GOLDCAR: 2.0 /10
1. Overcharging. 2. When returning the car, I visited the airport counter the day before and was told by the staff that someone would be at the parking lot to collect the car at 6 AM. However, on the day of return, I waited until 6:30 AM and no one showed up.

Frankie

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Mini | Citroen DS 3 or similar
Reviewed: Tue, Jun 4, 2019
“Customer service were poor. Picked up the car slightly early and was charged over half the cost of t”
About GOLDCAR: 8.0 /10
Car was lovely and clean and brand new. Customer service in pick up was poor. Insisted on paying an early pick up charge even though the car was ready and waiting and I was only slightly over the allowed pick up time. one staff member said I could pick it up to 2 hrs early while another said it was 30 mins.
About QEEQ: 10.0 /10
Great service as I had to cancel and rebook my car due to travel changes.

H.Delbeke

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Mini | Peugeot 107 2 Doors or similar
Reviewed: Wed, Apr 24, 2019
“got scammed”
About GOLDCAR: 2.0 /10
they scammed me, claimed damage that was already there. also upgraded the damage tier to TIER2 scratch larger than 30 cm, scratch was 5 cm insurance payed back but gave me lots of paperwork
About QEEQ: 10.0 /10
easy booking process

P.Shoaei

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Economy | Peugeot 208 or similar
Reviewed: Wed, Mar 20, 2019
“The car dad lots of scratches + the front bumper was in an accident. Second car was even worse”
About GOLDCAR: 3.3 /10
Very rude staff, 1st car had damaged front bumper. Second car had damaged driver side mirror that didn’t work. Sending us forward and back to the office which wasn’t any help. All their car were in very bad condition Very bad experience and we will never use them again
About QEEQ: 8.0 /10
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r.lowther

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Mini | Peugeot 107 2 Doors or similar
Reviewed: Sat, Feb 16, 2019
“Make a mistake on booking and didn't add the excess insurance. Couldn't get easy rental to add it”
About GOLDCAR: 9.7 /10
Car was spot on. Gold car staff was good. Check in staff was hard to understand if he was saying 7 or 70 eurso to add the excess insurance. Checking car out and in was excellent.
About QEEQ: 9.0 /10

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