It was okay, but the car's condition was quite average. I guess it was because I rented it late, and it was probably the last automatic small car available. There were around 20 to 30 defects on the exterior.
It's cheap, but if you don't have a credit card, you must buy their insurance, which costs more than the car rental itself. Plus, even with the insurance, there's still a €250 deductible. The car had a small scratch on the headlight, and they charged me €200 for it, even though there were previous scratches near that area. Luckily, I had other insurance to cover this; otherwise, I would've been scammed.
Unsatisfied with the process. Picking up the car took an extremely long time, even though there were only two customers ahead of us. The staff were very slow. When it was my turn, I couldn't pay with my credit card because they only had one POS machine, and it wouldn't work. They insisted that I had to buy their insurance, forcing me to purchase insurance for over 180 euros. Additionally, after they charged my debit card, they haven't refunded the 200-euro deposit even after more than a month. When I followed up, they claimed it was refunded, but my bank insists the transaction was never completed. Is this place a scam? As of now, my deposit is still not returned.
Avoid renting a car from Hertz at all costs. If negative ratings were possible, I would definitely give them one. When returning the car, they claimed there was a scratch on the left side of the car and charged me 250 euros. It's clearly a scam since the scratch was already there. I picked up the car at around 10 PM—a blue-gray vehicle parked in a tight space between other cars. The scratch was very minor and barely visible in the dim lighting. It was only after driving the car out that we noticed it and took photos. However, the rental company refused to accept these photos since they were not taken at the exact moment of pickup. I have rented cars in over 40 countries without experiencing anything like this. It was my first time renting from Hertz, and I feel cheated. After checking their reviews, I realized most are negative. Avoid renting from them at all costs.
Average, they required a €1600 pre-authorization, which is outrageous. Ended up with a Peugeot 3008, the car was rather old with over 50,000 kilometers on it, and it lacked a rearview camera and Bluetooth.
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