Phone customer service was excellent

The addresses for the pick-up and drop-off locations were completely wrong, making it incredibly hard for us to find them and nearly causing us to miss our flight. The staff member at the pick-up location had a terrible attitude and insisted we purchase additional insurance. Later, we had an accident, and upon returning home, I found that they charged an extra $70 on top of the $444 pre-authorization. This makes no sense since we had purchased full insurance from them! There was also no claim form provided, and the car we got was much worse than a Golf.

Very bad. The QEEQ order only showed Shouqi Car Rental without informing the user that the actual partner company was Europcar locally. Both the pickup and dropoff addresses were incorrect, causing a lot of wasted time! Almost missed the flight!

The reserved car model wasn't ready, had to pay extra to switch models. Other services were fine. Returning the car was quite convenient.