We booked a mid-size luxury SUV, a Mercedes GLC, but we got a Hyundai Tucson instead. They told us it was the same class. How is Hyundai considered luxury? How are they in the same class? This is simply deceiving the customer!! It significantly, significantly, significantly affected the mood of our trip. It was terrible. We reported this to the customer service of the car rental platform. Their attitude was good, but there was no practical solution. They just said that the Czech car rental company insisted it was the same class, and there was nothing they could do. This was my first time using this rental platform, and I am very disappointed.

Great service attitude, everything was explained very clearly throughout.

Poor service attitude. Spent a lot of time finding the car.

No response to requests for required claim documents.

The store was decent, but returning the car at the airport location took me 3 laps around the airport to find.