Stuttgart-Königssee-Stuttgart-Frankfurt

We booked three Volkswagen Golf station wagons. The customer service said there were only two available and kindly upgraded one for free, clearly explaining that there was no extra charge. However, they didn't inform us what the third car was, nor that it was downgraded. It was a small Skoda Fabia! Moreover, the VW and Skoda cars were in different locations. We had to pick up the VW cars ourselves without staff assistance; whereas for the Skoda, the staff handed the keys to my friend and accompanied them to pick up the car. I didn't even see the keys. My friend, who doesn't speak English and is a bit naive, didn't inform me about the Skoda. After seeing the cars together, I felt a bit angry. So, make sure to check what car you are given when picking up!

The rental company did not inform us about needing to buy highway tickets when crossing borders. If you have no experience, it is easy to get fined without knowing.

There were two staff members at the store, one German who was on the phone and an Asian standing by. When I spoke in Chinese to my companion to ask the Asian for help, he immediately replied in English to wait a moment and then pretended to check some documents. If he wasn't Chinese, how did he understand my Chinese and respond in English? It seemed like he didn't want to serve Chinese customers, very disappointing. The German staff member explained the contract very quickly. When I said I didn't understand and needed a translator, he got impatient when the translator device couldn't connect online, saying, 'Aren't you supposed to know English?' After explaining once more, he told me to sign with a clear expression of not wanting to repeat himself.

Long wait time

Service attitude was very average, they overcharged us a lot, disgusting