The attitude of the car rental company's manager was very poor. I waited for over 40 minutes at the rental company while they kept talking on the phone, joking with other staff members without speeding up the paperwork. Most importantly, the car they rented to me was very old and dirty inside and out. Because I was traveling abroad, I didn't want to argue with them, so I reluctantly used their car.

They said there would be someone holding a sign to pick us up upon arrival, but after everyone in our group was picked up by various other people, nobody was there for us. We called and it took ages for someone to come, which seriously disrupted our schedule.

No information provided on HGS sticker. Multiple phone calls and online chats gave conflicting information and in the end provided no help. No sticker on car, still not sure car was registered for HGS. Never received a green light when using tolls. Staff on return tried checking but in the end told us to go, that there will be no problem. Here hoping no fines come through. Otherwise car condition was good.

telphone counter in terminal

state the catability of ENG speaking of rent a car company

Experience was good, but there were some small inconveniences. Taking the car lasted about an hour and a half, initially I did waiting for the car to be washed, and then I waited for the staff to find out how the GPS works. The GPS received was in Turkish and we were unable to use it, but we finally got our money back. Employees do not know English, which made communication quite difficult.