We did not get the 9-seater car we reserved; instead, we got two small cars. Couldn't find the office for return, and the provided phone number was incorrect and unreachable. Giving an average rating because the rental company finally picked up the car from us.

The car rental company lacked the necessary credentials. They should not accept bookings if they cannot provide the specified vehicle. Complete payment was taken, but the car provided was not as agreed, and they were hours late. This was the most unreliable car rental I've ever dealt with.

Thanks

diRENT was more or less ok - not too bad not too good, just average. We got an acceptable vehicle which did the job. Pick-up process was fine as well.

Great ground service

I called a few days before and spoke to an advisor who was absolutely amazing, I could not be more pleased with the level of service she provided me.