Confusing renting the car was easy pick up was ok after I got through to van service.
B.Wister
United States
Reviewed: Wed, Jun 19, 2019
About Easirent:8.0/10
I wish they would explain a little better the after hour drop off I would have not known how it works. Wanted to drop of car in Fort Lauderdale because my flight was canxl but there was a drop of charge so I returned the car was a little inconvenient
good service. Car clean, good conditions.
I just not happy they push me to buy toll road card when it is not as necessary as they said and it is more than $40 usd. If you will rent a car in Florida there is more options for transit, not mandatory buy the toll card. The rest was good.
After being at the counter for nearly 20 minutes and being told that I could not use my company card which had my name on it to pay for the car, and going back and forth as to why I had to use my personal credit card, the lady finally ran my company card only to (of course) find out that the car had already been paid for and that payment could be processed on the card. In the middle of this experience, I asked the lady to cancel my reservation and was told that I could do it online that she would not do it for me (even though no one was waiting in line to do so). Upon walking away and reviewing my reservation, I learned that at 9:30am it was 30 minutes past the time that I could cancel - so I went back up to the desk where it seemed obvious that she knew I wouldn't get the money back should I have canceled.
She then proceeded for at least ten minutes to talk me into buying insurance, which I already have but of course according to her it wouldn't be enough should I have an accident. After calling my insurance company to confirm, of course I had the coverage needed to deal with any accident issues. She then proceeded to try to talk me into buying a Sunpass because she said I'd spend more than $60 going to Orlando. Which I didn't, I spent $10 for the entire trip. Lastly, I was told that because I was going to Orlando that I didn't have unlimited miles as my email confirmation said, I had 150 miles per day and that I should have read through the terms and conditions. How about Easirent ask a question through the reservation process about where the destination is and let people know about the mileage cap on the front end instead of just saying it'll be 89 cents per mile extra now that a person cannot cancel the reservation.
All in all, I was incredibly frustrated with the process, as were the three people standing in line upon my return to the company window. Two of the three couples canceled their reservation at the window due to their own frustration. Never again.
I left my drivers license at the desk when I picked up my car and later that day they called me to advise they had my license however when I came to return vehicle my license was no where to be found.
About QEEQ:8.0/10
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Confusing renting the car was easy pick up was ok after I got through to van service.
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