Did not get the car I wanted, the provided vehicle did not meet requirements, the space was too small to fit the luggage. The rental company even said there was too much luggage. Poor service—two people with two suitcases count as too much?
Very satisfied. The car model is relatively large, with two seats in the second row offering high comfort. It's convenient for storing items. However, the third row is average in terms of comfort.
The staff started working a few minutes late at around seven in the morning, but there was no queue because it was early. The online booking was for a 'mid-size sedan' Chrysler 200, but we were given a 'compact sedan' Hyundai Sonata, which is a downgrade! Also, although we had already purchased full insurance and additional insurance online, the store kept trying to sell us more insurance. Even after showing them our order, they kept pushing insurance and wouldn't process the car pick-up.
Very dissatisfied, long wait times, and they tried to upsell insurance. When I refused, they mentioned state laws to scare me. The originally $400 rental ended up costing $520 per day. Terrible company.
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