Quite satisfied.

The staff in Europe who checked the car were very impatient and unwilling to help us. We had to figure out all the details ourselves. When we asked questions, they responded lazily and incompletely. About four or five male staff members were huddled together, seemingly discussing my friend and me. Is it not allowed for two women to drive cars in this country? Very frustrating. The staff during car return was acceptable.

Pick-up: The storefront is quite noticeable, but the explanation of the provided documents was inadequate and the staff was impatient, just asking us to sign. The pick-up location is close to the storefront, in a large parking lot with cars from various companies, which made it a bit hard to find. Return: We returned the car early, and they said they would email us the invoice the next day, but we never received it.

Forced to buy insurance

I booked a 7-seater but got a 5-seater. I'm not sure if it's considered the same category. The trunk was barely enough. My colleague has a 7-seater that costs over 100,000 RMB, and when its last row is folded down, it provides ample space for our luggage. So, I feel this wasn't the same category and might have been downgraded. Additionally, because a friend was arriving the next day, we booked the car for the following day. When we inquired if we could register and pick up the car if the friend (primary driver) was late or couldn't make it due to weather or other unforeseeable circumstances, we were told the car would be arranged in the New District. We had to take a taxi to the airport and then another to the New District to pick up the car, which was a hassle.