Very satisfied. An unexpected incident occurred during the trip, and the rental company promptly allocated another car, ensuring our journey was not affected. Both pickup and return processes were very convenient, with clear instructions.
1. A minor scratch resulted in a claim for repair costs, management fees, and taxes, totaling over 5300 yuan.
2. Initially agreed to allow cross-border travel to Albania, but at pick-up, they claimed it was against national regulations and wasted over 3 hours. Suddenly, it became permissible again, treating agreements like a joke.
The car rental experience was very poor. For their own benefit, they refused to assist with any difficulties faced by renters, which was disheartening. I will never rent a car from the CARWIZ rental company again.
We always rent cars for self-driving trips when traveling abroad and have generally had great experiences. However, this time on May 3 at Belgrade Airport with CARWIZ, it was disappointing. Here's what happened: the primary driver forgot to bring their credit card, and the company would not let us pick up the car. We proposed two solutions: 1. Use cash for the deposit or have a traveling companion's credit card pay the deposit; 2. Replace the primary driver on the booking with a traveling companion or rebook under their name. Both were rejected. The only condition given by the company staff was to pay an additional €650 for full insurance; otherwise, we would not be allowed to pick up the car and the already paid rental fee would not be refunded. Ultimately, after some bargaining, they allowed us to pick up the car after we paid €620. Additionally, I want to inform everyone that the car's exterior condition was quite poor, with over a dozen noticeable scratches and dents. Since I opted for full insurance, I didn't bother negotiating further. Overall, this car rental experience was very unpleasant. Please take this into consideration.
The pickup location is in a container near the airport and cannot be found using Google Maps. It was only with the GPS address provided in QEEQ's email that it could be located. The staff left a phone number but had gone out; we had to ask the nearby Sixt staff to call and get them to come back. I originally booked an Octavia, but they said there were no cars available and upgraded me to an A4. This made me drive very cautiously throughout the trip, avoiding parking on the roadside out of fear of scratches.
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View more >The car rental experience was very poor. For their own benefit, they refused to assist with any difficulties faced by renters, which was disheartening. I will never rent a car from the CARWIZ rental company again.
We always rent cars for self-driving trips when traveling abroad and have generally had great experiences. However, this time on May 3 at Belgrade Airport with CARWIZ, it was disappointing. Here's what happened: the primary driver forgot to bring their credit card, and the company would not let us pick up the car. We proposed two solutions: 1. Use cash for the deposit or have a traveling companion's credit card pay the deposit; 2. Replace the primary driver on the booking with a traveling companion or rebook under their name. Both were rejected. The only condition given by the company staff was to pay an additional €650 for full insurance; otherwise, we would not be allowed to pick up the car and the already paid rental fee would not be refunded. Ultimately, after some bargaining, they allowed us to pick up the car after we paid €620.
Additionally, I want to inform everyone that the car's exterior condition was quite poor, with over a dozen noticeable scratches and dents. Since I opted for full insurance, I didn't bother negotiating further. Overall, this car rental experience was very unpleasant. Please take this into consideration.
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