SOVOY Casablanca Mohammed 5 Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Kent Stephens

Morocco

Reviewed: Mon, Sep 30, 2019

About SOVOY: 2.0 /10

Attached are the vehicle order and credit card transaction records. The rental company didn't give me the final payment receipt (nor did they charge a deposit). The rental agent didn't speak any English and tried to overcharge me. They didn't have the car ready and had to contact someone to bring a car, which shouldn't have been rented out. They kept me waiting for two hours, and to avoid delaying my schedule, I had to take it. This ruined the entire trip with constant worry.

SOVOY

Casablanca Mohammed V Airport(CMN)

Casablanca

Morocco

1 days rental

Relevant Reviews on SOVOY Casablanca Mohammed 5 Airport

Lynn John

Morocco

1 days rental

SOVOY

Casablanca Mohammed V Airport(CMN)

Casablanca

Morocco

Reviewed: Sun, Sep 1, 2019

About SOVOY: 2.0 /10

The staff at the Casablanca airport rental car location were very unprofessional. During the car pickup process, they were extremely slow, even with several customers waiting in line. They couldn't process my credit card and didn't check their POS machine or acquiring bank. They just asked me to verify my card. After I confirmed that my card was fine, they said there was nothing they could do. I had to ask the rental platform for help, and only after they called the rental company's upper management did the staff start taking action. It turned out that the issue was with the bank's authorization settings on the POS machine. What should have been a 20-minute process took two and a half hours, severely affecting my schedule. By the time I reached my hotel in Marrakech, it was already night. The rental company's service was incredibly arrogant and their professionalism was abysmal. Moreover, the staff spoke very little English. How can the rental platform partner with such a company?

About QEEQ: 10.0 /10