Average. I thought it would be easier to communicate since it’s partnered with Shouqi, but there was no Chinese service at the pickup location—it was purely Europcar with only English-speaking staff. They also had no knowledge of Shouqi. I rented a Toyota RAV4 but was given an MG HS EV plug-in hybrid instead, which felt forced. Charging stations in Australia are sparse, making it highly impractical. It takes at least 5 hours to fully charge at the rare station you find. For those renting in Australia, I would advise against choosing electric or plug-in hybrids, especially since MG's charging ports are quite rare.

I requested a Japanese Toyota Kluger but was given a Korean Kia instead. The car is smaller and definitely not as good as the Toyota. Very disappointed!

Okay

No waiting in line

Satisfied. Upon arriving at the store, we showed our reservation and documents. The staff were very professional, and despite our broken English, we quickly completed the pickup process.