First, they tried to sell me insurance, even though I had already bought it. Then, the car I received was a very small Yaris. I paid 90 euros for 2 days to upgrade to a Puma. When returning the car, it was raining, and the person inspecting the car kneeled down to check for scratches. They found a barely noticeable scratch on the wheel rim and claimed it was my fault, then took out a ruler to measure it. Returning the car ended up taking half a day, and I had to take a bus to the airport, almost missing my flight. They wouldn't let me go without paying, so I agreed to 50, but when I got back, I received a bill for 130 without any invoice. Really frustrating, very poor service.
As an experienced driver, I didn't purchase insurance. It was raining when picking up the car, making it hard to notice any potential issues. When returning the car, they claimed a very small dent on the front windshield was caused by a pebble on the highway and demanded €160 in compensation. Absolutely unreasonable! They stated it would only be processed a month later, forcing me to sign and accept. I'll never use this small company again!
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