Very satisfied

The rental company scammed me, making me pay for pre-existing scratches. They didn't allow me to inspect the vehicle when I picked it up, then claimed there were scratches when I returned it and charged me for them. It was very frustrating.

EPTA should has inspected the car thoroughly before hand over it to customer. I found out the tyre was in bad condition (pls refer to the pic attached) on the first day when I was on the way up to Kundasang. I had to replace it with spare tyre for the safety reason. Couldn’t imagine what will happen if I didn’t realize it and continue the journey! in fact, all the four tyres has reached out their life span!

Like: Good condition on the car
Dislike: They had no idea how to install the carseat even we already paid rm120 for that carseat service. We end up putting it on ourself bcoz they took too long and no idea where to start in order to install the carseat.. We install the carseat ourself and untill we sweat.. Should we get back some of our money?

Like: The staff, Ms Elly was very helpful and friendly.
Dislike: No