normal

Mixed feelings. On the positive side, the car was in good condition, return was smooth, and when an insured accident happened, they processed the paperwork and provided a replacement car of the same model with no issues. On the negative side: the airport shuttle bus comes every 20 minutes, we waited 40 minutes for our car, and it wasn't ready even though we arrived an hour later than our scheduled pick-up time. We had to ask twice before they could locate the car. Other than that, everything else was alright and the prices were reasonable.

Not good, hard to find the place, very slow service. It's been a week and I still haven't received the receipt!

The store is a bit far from the airport, and the shuttle is slow, we had to wait for half an hour.

America´s staff wanted to charged me $150 dollars for a small dent that was possible be done on the road. I declined to pay it.

The service at American rent a car was terrible Rude nasty stupid .... never get pick up from air port have to pay a taxi cab ....... over charge on the price.... drunk guy in the counter......