Unpleasant Experience

J.Ortega

Portugal

Reviewed: Thu, Jul 4, 2019

About ILHA VERDE: 6.7 /10

The overall experience of the rental vehicle was fine with the exception of the staff. In particular, there was a woman at Ilha Verde who was very impolite. She was very frustrating to deal with and she left you with the impression that she could care less if you rented Ilha Verde's vehicle. It was almost as though she was daring you to walk away. I will return to Faial but will not use Ilha Verde ever again. I don't expect people to cater to me. I'm not royalty. But decent customer service is expected.

About QEEQ: 7.0 /10

Easy to work with and answered all of my questions. I would gladly use Easy Rent Cars again.

Mazda 3 image

Horta Airport(HOR)

Compact | Mazda 3 or similar

6-day rental

x2
x1
x2
x1

Relevant Reviews on ILHA VERDE in Portugal

W.Pajak

Portugal

x2
x2

8-day rental

Mini | Renault Twingo 2 Doors or similar

Ponta Delgada Airport(PDL)

Reviewed: Tue, Nov 9, 2021

“Very good”

About ILHA VERDE: 9.0 /10

Nissan Micra with 50.000 km of mileage didn’t manage to go up some hills of Acores islands (just on first gear). It’s better to take stronger engine.

About QEEQ: 10.0 /10

John

Portugal

x4
x3
x1

4-day rental

Compact | Mazda 3 or similar

Ponta Delgada Airport(PDL)

Reviewed: Mon, Oct 28, 2019

About ILHA VERDE: 8.0 /10

Had to pay 10 euros to have the car washed?? Why??

About QEEQ: 10.0 /10

Portugal

x2
x1
x3

5-day rental

Compact | Mazda 3 or similar

Ponta Delgada Airport(PDL)

Reviewed: Tue, Jul 9, 2019

“Okay experience”

About ILHA VERDE: 8.3 /10

We did have to wait in a long line to pick up the car.

About QEEQ: 8.0 /10

We needed to switch drivers and if we had booked directly with Ilha Verde we could have done that without an additional charge.

Portugal

x2
x2
x1

3-day rental

Mini | Renault Twingo 2 Doors or similar

Ponta Delgada Airport(PDL)

Reviewed: Wed, Jun 19, 2019

About ILHA VERDE: 6.3 /10

The car we got was a Nissan micra, barely drivable because the clutch was going. We got charge in the end $10 EURO because we didn’t vacuum the car which they never mentioned we were suppose to do.

About QEEQ: 8.0 /10

Dimitri

Portugal

6-day rental

Wagon | Renault Clio Esate or similar

Ponta Delgada Airport(PDL)

Reviewed: Sun, Jul 1, 2018

“Service was good.”

About ILHA VERDE: 8.2 /10

Like: Original car had a damaged tire on sidewall . I refused to take the car and was given another car within a few minutes. Great manager,was real courteous and professional.
Dislike: You need a car on this island to visit all the beautiful sites and this company is great.

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