Good small local business.
Received upgrade to diesel automatic.
Much appreciated on mountain roads of Kefalonia.
Same to Same fuel policy is confusing.
No one came to hold a sign to pick us up at the airport. After leaving the airport and going uphill, you can see the Alamo flag, it's just a 3-minute walk from there. The staff have an accent, which makes them hard to understand. You need to leave your phone number and email address to help them contact you. The deposit is frozen at 900 euros, which is excessively high! The car provided was very old, had tens of thousands of kilometers on it, and had many scratches! The rims were also damaged! You need to record every detail on-site and clarify everything with the staff; otherwise, you might be wrongly charged when returning the car. Luckily, I recorded videos!
I was informed on booking that someone will be waiting outside the arrival hall to assist me with the car. There was no one and I had to ask around. A staff from another company directed me on the direction to the car rental office, which was outside the terminal, about 500m away. Otherwise the car was good and I had no problems using it.
I strongly recommend not choosing this rental company. This time I had a very bad experience! When I returned the car, they told me that there was a bit of sunscreen on the passenger seat. They lied to me, saying that it was covered by insurance, and asked for 144 euros. Fortunately, I was cautious and called the rental customer service. I was informed that the cleaning fee was not covered by insurance. If I paid it, it would be completely out of my pocket. I asked if I could clean it myself, and they agreed. I spent an hour cleaning the stain. It looked perfectly fine to me, but they used a phone flashlight, pressed against the seat, and claimed they could still see it, insisting I still owed 144 euros. I was speechless! It was never about the stain; they just wanted to make money. They wouldn't let me leave without paying! I truly witnessed the 'hospitality' of the Greek people! It's despicable! The condition after I cleaned it is in the picture; please ignore the water stains, they disappeared once dry. They even threatened me, saying if my cleaning wasn't good enough, I would have to pay more! What's more disgusting is that when I refused to pay because it was unreasonable, they threatened to call the police! Do they think they can bully Chinese people?
Excellent experience with rental company and vehicle well suited to local roads
About QEEQ:10.0/10
First time using the platform and very happy with overall experience
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