AVIS claimed they don't have the car category that I booked and told me I must upgrade for an extra charge even though it's their fault. Very bad service.
About QEEQ:10.0/10
Reply by Qeeq: Thank you for your review of QEEQ.
We are sorry to hear that you had a negative experience. The service provided by the counter staff may vary during travel peak or off-season due to limited staffing. We value your feedback and will address this issue with our supplier to ensure improvement. If you have any further inquiries, please do not hesitate to contact us.
Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
The car AVIS provided was very different from the one I had reserved. The car was in poor condition overall. We were in a hurry to pick up the car and get on the road, so we didn't notice that the engine belt was very tight until after we started driving. On the highway, the car couldn’t reach a speed of 100 km/h. Because we were rushing, we didn’t ask for a replacement. Upon returning the car, they claimed that the jack in the trunk was missing. We explained that they didn’t thoroughly check the items on the checklist when we picked up the car, and they didn’t charge us extra. (Interestingly, we rented two cars, and though we saw the jack in the other car when returning it, it wasn’t there when they checked.) In the end, the issue was resolved smoothly. My friend rented a car through QEEQ later and after returning it at the airport, the rental company provided free transportation to the airport, which was a nice gesture since the return location was a bit far from the terminal.
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