Easy booking, troublesome pickup.

My previous rental experiences from Budget were very good, however this time the model / brand i booked was not available. instead of upgrading my booking to a better model they gave me a smaller car for the same price.

Smooth booking experience.

There was a long queue at the counter and the process was very slow. Al Ula airport is quite small, so I suggest that one person quickly gets off the plane and heads to the counter to handle the car rental procedures.

It's very convenient to see the counter right after exiting the airport.

The address of this rental car company on the website is incorrect. Tried Google and Apple maps! The phone number doesn't work, and all the provided contact information is wrong. Neither could the booking site provide the correct and valid information for the rental car. We couldn't find the place based on the provided address, and even the locals said the address doesn't exist. Later, we took a taxi to another Budget location, and they gave us the correct address for the rental car office, taking over 3 hours to finally get the car in Medina. The return process was equally frustrating. The staff at the return location only spoke Arabic. We had previously confirmed via email that the extra mileage fee was 0.63 local currency per kilometer, but the return staff claimed it was 3 local currency per kilometer! Overall, this has been the most tiring and unprofessional car rental experience.

The pickup and return process was convenient, communication in English was smooth, and the list of charges was clear.