Why are you keeping my deposit for 1 to 2 months.
Outrageous.
Reply by Qeeq: Thank you for providing feedback on our website. We sincerely apologize for the unsatisfactory car rental experience you had. We are continuously collecting and evaluating your feedback to improve our processes and provide better service. If you have any further suggestions or concerns, please do not hesitate to contact our 24/7 customer service center. We appreciate your feedback and it will encourage us to make progress. Your satisfaction is our top priority, and we hope to remain your preferr
There was no instruction on how to use the vehicle, which made it difficult for me to open the convertible top. Picking up the keys by myself and then going to the parking lot with my luggage was a bit troublesome.
The desk staff were not friendly... The directions to the car were not as promised on the website; there was no dedicated staff to lead us. They just asked people to sign the form without detailed explanation... Very dissatisfied... The car itself was OK...
QEEQ suddenly notified us that Hertz wouldn't be open at 6 AM, which was quite surprising. However, we weren't planning to wake up that early anyway. When we arrived at the store, it felt very professional and the instructions were clear. They also provided some advice regarding refueling. Since we had a long drive ahead, we decided to add extra insurance voluntarily. The car pickup process was very quick. Additionally, they thoughtfully told us we could return the car at 8 AM the next day if we wouldn't make it in the evening, with no extra charge. This added more flexibility to our trip.
About QEEQ:10.0/10
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