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+1-8007618913
From Canada
+1-2897685366
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+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
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+64-99508740
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+51-17009061
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+41-445514539
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+65-31585008
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+61-1800-507-258
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+90-850-390-7486
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+39-800729010
From Portugal
+351-304500663
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+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
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+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5574322049
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5574322049
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HORRIFIC, wouldn't use easyrentcars.com or ACE EVER AGAIN

Reviewed: Tue, Jul 9, 2019
About ACE: 5.7 /10
The sign at Bordeaux Airport for ACE car rentals was a tiny A4 piece of paper with no other directions. Wait time at the desk was 10minutes yet took over 3hrs to get all the cars for my party! Was given 3 different cars, the children seats I had pre booked weren't available and as a result was pulled over by the police which was a horrific experience for my 18month old daughter. We were asked for a 1,400 Euro deposit each for each car which was news to us. Having finally paid everything and gotten our cars after multiple changes and a police stop (they wanted to make us get taxis for the kids) we were on our way. 2 out 3 cars we didn't fill up on return and were fined 50 euros per car atop the petrol cost. 1 car was filled up but apparently 4 euros short of a full tank and an additional 50 euro charge was placed on our card a week later (having agreed at the drop off the tank was full). Bottom line is this was the worst experience of my life and thing ACE and all their staff should be ashamed of themselves.
Compact | Opel Astra or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

S.Bos

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Compact | Opel Astra or similar
Reviewed: Tue, Nov 26, 2019
“Great value for money”
About ACE: 8.0 /10
Very annoying up-selling of insurances and other services by Gold Car staff at Bordeaux airport.
About QEEQ: 10.0 /10

J.Murray

View more >
Economy | Volkswagen Polo or similar
Reviewed: Mon, Aug 5, 2019
“Couldnt get any more negative.”
About ACE: 6.7 /10
Waited 3 hours to get car, staff on desk were useless just saying it takes what it takes. Will never use again. The drop off was also terrible, staff ignoring me, badly signposted to return the car - whole pickup and dropoff process terrible.
About QEEQ: 7.0 /10

j.love

View more >
Mini | Opel Adam or similar
Reviewed: Thu, Jul 18, 2019
“Worries following reviews of gold car.”
About ACE: 10.0 /10
I was concerned upon arrrival and seeing Ace was at the same doubter as goldcar with just a tiny A4 sign as I had read so many poor reviews of glodcar, this meat I left with the hire car with some concerns regards what would happen when I returned it! The guy on the vonnter was very polite and did not push any additional insurances as I had expected, we had no issues with the car and return was smooth. I would just recommend that Ace distance themselves from the negative glodcar reputation if possible.
About QEEQ: 10.0 /10
Easy booking and clear paperwork with simple easy to understand recommendations regards the additional excess waiver insurance provided.

G.Huey

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Economy | Volkswagen Polo or similar
Reviewed: Thu, Jul 4, 2019
About ACE: 6.7 /10
Waited over an hour to pick up the car. When we got to the desk there were 5 customer service people on duty but one by one they left leaving only one person to deal with the last three customers. They clearly don't care.
About QEEQ: 10.0 /10

V.Pascoe

View more >
Economy | Volkswagen Polo or similar
Reviewed: Sat, Jun 8, 2019
“Stressful!”
About ACE: 5.0 /10
Goldcar were terrible at arrival! Over 2hrs waiting with 3 children on my own. Rude! Also tried to say the extra insurance with you wasn't enough and that you wouldn't pay out so we had to buy it with them also! Wouldn't use again!

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