Average. The car rental company at Monterey Airport neither has a counter nor staff on site. It took a long time to figure out that you have to call them to arrange a pickup. The car provided was different from the one originally selected, and there were issues with the car itself, such as windows not rolling up and the sunroof not working—overall, the condition was mediocre. Additionally, if you forget to refuel, the company will charge extra for it.
I barely had to wait when I arrived at the store, the staff were very friendly, and we could use a translation app to communicate when there was a language barrier.
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