This was by far the worst car rental experience. The service attitude was extremely poor, cleaning fees were not disclosed in advance, and they asked us to provide our bank card number. Later, we discovered unauthorized charges.
No staff was present during working hours, and the car pickup and return were entirely handled by the hotel front desk. The vehicle hadn't been used for a while and was covered in dust and bird droppings. The fuel tank wasn't full; initially, it consumed 18 liters for 180 kilometers, but later it normalized to 18 liters for 300 kilometers.
I rented a car for three days and felt that this company was quite strict. I arrived slightly earlier to pick up the car, yet they calculated the time based on my arrival and also required a credit card for a deposit. When I rented cars in Georgia for 7 days and Turkey for 13 days, they didn’t ask for any credit card deposits. The car model also felt very small.
The store is located near Republic Square at the Ani Plaza Hotel.
About QEEQ:10.0/10
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