We upgraded our car for $100 extra and it was perfect. Our car was quite new so had quite a few new modern features which we enjoyed testing as we did a 4 hour road trip. The guy at the counter was super friendly and very helpful.
About QEEQ:10.0/10
Booking was simple and fast. I prefer booking everything on line and this was a breeze.
The pick up and drop off was efficient and location is so near to the terminal that we arrived and departed from.
However we had issues with the door at the back. Passenger at the right side of the car could not open the door on their own and driver had to assist with opening of the door. Even then, it was not easy to open the door from outside. Upon returning the car, this issue was pointed out to the receiving officer. His first reply was the car is new and it might be tight. We asked him to try from inside and he acknowledged that something was wrong. Yet no compensation was made for us.
First, it is very inconvenient for us as we rented the car for 10 days. Second, it is actually not safe as passenger can get trapped in the car should there be exigencies.
Dislike: very unsatisfied about the cleaning fee charge upon return the car. the main thing is that the car carpet is not removable. there is no way for tourist like us be able to clean the sand and dust. in that point, it seem that it is very unfair to charge the additional cleaning fee for the carpet. thanks.
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