Took almost 2 hours to pick up our car, line only had 5 people in front of us with three counters working on it. Counter staff lied to me about requirements and ended up tacking on extra charges that were 'required because I couldn't show the rider of my insurance'. I wasn't told I needed it....
Long wait to check in and out
Non maintenanced vehicles
Slow dragging and required a oil change. The next day I begin my rental the oil change signal continued to come on, dirty, shoes under seat and trash in doors and backseat.
Overall horrible experience will never rent from Ace again.
Ripoff once they get your money they bring out raggedy cars, taking advantage of out of towners.
Very good experience. The only issue was a wait in line to write up contract. Had 4 counters, but used only 2. Once the other 2 counters filled, the line moved quicker.
“it is crazy not to see the insurance options and fees and to discover them only at the counter!”
About ACE:8.0/10
the car was great, but one cannot pay 6 times the cost of the rental in insurances
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I would not do it again.
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