The deposit refund process is excessively slow, and the deposit policy is unreasonable! Deposits should only be frozen on the credit card and automatically released after the car is returned, rather than being directly charged as a withdrawal. Now it's almost impossible to get the deposit back! They promised to refund the deposit within 20 days after returning the car, but they keep delaying it indefinitely. Even after constant follow-up, 20 days have passed and still no refund. They keep making empty promises, saying they'll refund it but never actually doing so. They're quick to charge the deposit, but when it comes to refunds, they act as if customers are begging them. Holding onto someone's money for half a month – is that something they take pride in? This is not how you do business! The experience is terrible. A strong negative review!
The process of picking up and returning the car was convenient, and the rental experience was fine. However, the refund of the deposit, toll fee calculation, and invoice issuance were too slow. The platform stated that the deposit would be refunded within 21 days, but it was transferred to the rental company's account after 21 days without any notification from customer service. I only found out about this when I noticed the deduction on my credit card. Additionally, the deposit couldn't be refunded through the original payment method—it could only be refunded to a bank account or via Alipay. The exchange rate for the refunded amount was also lower than the central parity rate set by the People's Bank. From the day of return, it took almost 40 days in total to get the deposit back.
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