The staff were very nice and welcoming, but their phone lines were unreachable. The car broke down in the middle of the grassland, and it was impossible to contact the car rental company or roadside assistance. We were only able to get out of the situation thanks to the help of kind locals.
The vehicle condition was not jointly confirmed, and after I signed the electronic contract, they did not provide me with a copy as promised. They said they would send it via email, but they didn’t. Since there was an incident involving the rear bumper during reversing, I needed to file a claim later. However, the store failed to send me the contract copy as agreed, requiring the platform to step in and coordinate. This was very untrustworthy.
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