The service at this rental location was very poor, the call number system was unreasonable. They called a number but said it wasn't yours, the queues were extremely long, and it took an extra hour and a half to get the car.
The staff were very friendly and patiently explained everything without pushing for additional insurance. However, the Hyatt Regency Waikiki Beach location was very crowded. Although I had a 10 AM appointment, I had to wait in line until nearly 12 PM to process the paperwork and didn't get the car until after 1 PM. This was partly because the location is too busy, and also because various memberships in the U.S. get priority service. If you pick up a car from this location, make sure to allow at least 2 extra hours.
The attitude and service were very good, but I waited an hour and a half to pick up the car. Business is booming, and there were no cars available for walk-ins—they were all sold out!
Gentleman behind counter was helpful. When collecting the car the agent took photos but didn’t ask me to review them and made me just sign.
About QEEQ:10.0/10
Good as always.
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