The workplace is not ergonomic, the furniture outdated and broken. The computer did not work at the time of taking delivery of the vehicle and at the return the printer wasn’t working. The car was equipped with tires at the limit of wear, a sound was heard from a wheel, brakes or ball bearings? Although it made us a little nervous everything went well.

I was disappointed they had to charge my credit card 1800$ They also posted on my credit card the 500 holding charge. It should be held and not charged. I paid 40$ extra for exchange rates on my credit card which I did not expect to pay over and above the total of the invoice

First car interior filthy. Had to make new reservation to change pick up time. Agent insisted I needed Sunpass, which I did not $50 charge for nothing. Your deposit is excessive which most can not afford, I rent with many companies, none charge $500 deposit.

The booking system did not seem to work well at all and they couldn't process the paperwork properly. Most problematic was the damage deposit, which is not a "hold" as it is with other companies, but was instead a charge, which would then be refunded. This is problematic when dealing with another currency as there is an exchange difference in a refund versus a charge which costs us money. When we complained about this we were told "its company policy" -- of course, why wouldn't it be? -- and then that our alternative was to pay $60 per day. It's just wrong. When checking out I asked to have a copy of the posting so I could be sure that it would be refunded, and I got some paperwork that did not show any amounts.

Counter lady not helpful at all. Bad manners