Horrible

We could not process the €1,100 deposit on any of our credit cards- so forced to buy the €300 premium insurance. After car hire finished we were sent a bill for €106 for cleaning fee and let delivery.... this was NOT communicated to us before we took the car hire. So for a $200 car hire we have now payed in total $800 !!!! This is ridiculous. And something we simply cannot afford. We will be contacting our credit card company to dispute the final charge. And very disappointed with this experience. Alan and elizabeth peacock

Terrible customer car on collection outside at cars & cleanliness of car really bad!

Good

Counter staff and pick up staff were very helpful.

Worked well for me.

On arrival to collect the car I was told incorrectly that I had no insurance and had to buy some. This was incorrectly sold to me as I had basic insurance. I tried to cancel but was told to contact them directly which I was unable to. Plus the pin card machine didn't work so an additional amount was debited to my card as a "holding deposit" in case I returned the car without a full tank of petrol. So basically 212 euros later I was able to get on my way. Very unhappy with how the man on the desk lied about the insurance. I am still waiting for the deposit to be credited back again.

Wouldn't take my credit cards and asked for debit card deposit. Then was told that fees and conversation rates would almost equal upgraded insurance and that I might as well upgrade insurance. Seems dodgy...