1. the car wasent there, waited 1 hr counter was terible service force me to paid additional charges

Car was an upgrade at no charge! Excellent condition. Enjoyed the ride.

easy peasy. Thanks

Buyer beware, pay the extra $25-$50 for a better company because you get what you pay for. Our car was dented, scratched, & dinged. It vibrated when we were on the freeway and the brakes were bad. The headlights were broken, only the running lights worked on the vehicle. There were warnings about the airbags and tires. We were charged an additional $6.99 per day for using our own auto insurance! This was an additional fee tacked on after we already prepaid for the vehicle and were told we would owe nothing further. We were the only customers in the building, yet it took 50 minutes to get our busted up vehicle with over 85,000 miles on it. We were in a hurry; having landed in Miami at 9:35 AM, we thought a 3:00 PM reservation in the Keys would be a non-issue, but in addition to all the other things that went wrong with this reservation, the car was also given to us with just a quarter tank of gas, so we had to make an additional stop. Do not use this company.

The staff was unavailable at pick up. The only person there spoke no English. When the country person arrived, she only spoke a little English. After spending 1/2 hour trying to figure out the computer (and texting on her phone throughout the entire process) we got in our way. We told them we were dropping it off at 5:00AM on 9/9 but no one was there at the location. They ended up directing us to drop it off at the airport WITH THE KEYS IN IT!!! I will never use that company again. I will also reconsider using easy rent cars to avoid getting stuck with them again.

We did not rent the car because the counter agent tried to change the terms of the rental. We went to Hertz

One switch were the worst. Not helpful, rude, a giant rip off. try to upsell us for everything. And then ultimately couldn't rent the car because they wanted to make us pay for the insurance that we already had in place.