Couldnt get any more negative.

Long wait as computer system down. Staff were very pleasant.

Take a ticket and join a long queue, then charge extras left right and centre. A rip off.

Took over an hour to get the car, upgraded the insurance when booking then was sold another insurance upon picking the car up, too many companies involved and I feel like I’ve been ripped off. Won’t be returning.

It wasn't ACE but Goldcar. I felt like i was made to take out full insurance. There were dents around the car and the number plate looked like it has been badly damaged. It was not a pleasant experience. I will be using a proper hire car firm in future like Hertz.

The car was amazing. The staff at the car park were really friendly and helpful too. But the staff at the desk were not so friendly and also a bit of a mess - a long queue formed and we waited almost an hour even though we arrived with just 2 groups in front of us. Also, I would recommend taking photos of the car beforehand. There was a scratch that was not caused by us but had not been recorded. The blame would have been put on us had I not taken a photo that showed it was there before we left.

Everything was so easy and quick! And the auto rebook was really good.