Terrible staff at the counter, when we decline additional insurance and upgrade to more expensive car the guy (Shiv) got really unpleasant and rude. Car you pick up is in the dark garage, really hard to find it, people working there don’t speak English (garage). We loaded car with our luggage and proceeded to entrance since it was in Germany at Tegel airport, car settings were set to German language, we got outside garage to get someone to help up with the settings, when we noticed that car was absolutely discussing, dirty seats, dusty dashboard, floors not vacuumed for long time. (see attached pictures). We reported this back to counter and the guy (Shiv) asked us to remove all our luggage then they will clean this car, telling to us that he does not have other car for us in really rude way, and he does not know how long this will take. After traveling 18 hours with kids we decided to leave this place and clean the car when we get to our destination. Really not pleasant experience. Will never rent form Global again at the Tegel airport.
They forced us to buy snow tires, which wasn't a good experience, but the rental company was great and helped us communicate and protect our interests!
I rented a car in Berlin, Germany from October 10th to December 7th and changed the car once during the period. During my interactions with QEEQ, I felt that QEEQ is indeed a responsible and trustworthy company.
About QEEQ:10.0/10
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Terrible experience, be careful.
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