Not happy with service staff ,condition of car or the time spent waiting for service at the depot
A.Wilsmore
Australia
Reviewed: Fri, Aug 16, 2019
About No birds:5.3/10
Car wasn't cleaned as there was food in centre console also only had 3/4 full fuel tank service staff very abrupt and lacked in urgency kept waiting for 15 mins before being served abit more curtousy and helpfulness from staff would have been better after being served was given keys and told to go find car ourselves out in the lot overall I'm not happy with the service from staff or condition of the vehicle either definently won't be using no birds again when hiring a car not happy at all
Pricing was higher than expected,
244.97 first charge 23/8
505.30 charged before we picked up car 5/10
535.00 when we picked up car on 8/10
Then a credit came through of 500.00 on 19/10 when car returned
Were we overcharged by mistake, please check and report back!
The car was in superb condition, the process of pick up and drop off was supported by their shuttle from the airport. Fully recommended!
About QEEQ:10.0/10
Customer service team was very responsive. Managed my flight delayed request well with less hassle upon my arrival. Important to immediately contact their customer service team should you need to do any changes on your booking. Email responses and chat was well managed.
“Whole process was easy, efficient and economical from start to finish”
About No birds:10.0/10
Arranged a drop off at our overnight airport hotel at drop off. Thank you
About QEEQ:10.0/10
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Not happy with service staff ,condition of car or the time spent waiting for service at the depot
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