Our first car broke down on Day 2 of a 7 day hire. The battery failed and the car wouldn't start. It was 8pm at night and Europcar office was closed. We had to get friends to collect us from the restaurant and borrow a car to return next day to meet Europcar mechanic to start the car. He agreed the battery was unreliable and we needed a new vehicle. We spent 2 hours, including returning the car to Europcar HQ to get it. We were without our first rental car for 14 hours. In spite of frequent requests by phone and in person to the polite counter staff who passed on our request for a one-day refund, Europcar's Vanuatu boss wouldn't respond. The replacement car was good but we were left with a sour taste that we were unfairly treated and overcharged. No refund or apology was forthcoming.
“Insurance surety was $1980
No damage to car.. still waiting for my return of credit card payment.”
About Europcar:9.3/10
Did not expect to have to leave nearly $2000 surety!! And this was the excess in case of damages to car- luckily I incurred no damage to car.
Please ensure my payment is returned. I am still waiting- man at europcar at Port Vila Airport said he would cancel credit card payment on Saturday 17/8.. no sign of cancellation on my credit card account.
Please follow up and reply to me .
Thanks
About QEEQ:8.0/10
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Good experience spoilt by a vehicle breakdown -
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